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Ways to bank FAQs.
Westpac One app how-to guides.
Step-by-step guides for getting the most out of your Westpac One® app.
Getting started.
How do I log in to the app with Face ID, my fingerprint or a PIN?
How do I register and log in to digital banking?
How do I find my digital banking customer ID and choose my own username?
How do I choose or change my security challenge questions for digital banking?
How to get started video.
Cards.
How do I block or cancel and replace a lost, stolen or damaged credit or debit card?
How can I manage and use my credit and debit cards in digital banking?
How to dispute a credit or debit Mastercard® transaction.
My profile.
How do joint accounts and payment approvals work in digital banking?
How do I change my phone number or contact details?
How do I reset my Westpac One PIN or password?
How do I set up alerts?
Payments.
All payments how-to guides
How do I add or edit a payee?
What are the cut-off times for online transactions?
How do I make a payment in Westpac One?
All payments how-to guides
Personalisation.
How do I change an account image and reorder my accounts in the Westpac One® app?
How do I make the text bigger on my phone?
How do I set up quick accounts for my Westpac One® app?
KiwiSaver.
How do I change my KiwiSaver contribution rate?
How do I check my KiwiSaver account balance and contributions?
How do I use the KiwiSaver toolbox?
How do I check my KiwiSaver account history?
How do I change my KiwiSaver fund?
Loans.
How do I change my loan repayments in digital banking?
How do I fix or refix my home loan online in Westpac One digital banking?
Statements.
How can I stop my paper statements?
How do I check transactions and get statements in digital banking?
Transactions.
What are the cut-off times for online transactions?
How do I check, search or filter my transactions in digital banking?
How do I transfer money between accounts in Westpac One® digital banking?
Travel.
How do I get set up to use digital banking while I'm overseas?
How can I notify you of my overseas travel plans?
App updates.
Why are you asking me to update the app?
How do I update the Westpac One app?
How do I turn on app auto-updates?
Phone & tablet updates.
What can I do if my phone or tablet doesn’t support the app?
Why do I need to update my phone or tablet software to use the Westpac One app?
How do I check or update my phone or tablet's software so I can update the Westpac One app?
Security.
Collecting customer data while using Westpac One.
How to keep passwords safe?
What if I find a payment that’s suspicious or I don’t recognise?
How do I know I'm using the real Westpac digital banking?
What do I do if my phone or tablet is lost or stolen?
Notifications.
How do I manage my Westpac One notifications?
How do I give feedback about a notification?
Why can't I see notifications in the Westpac One app?
How do I know if I have notifications?
How do I dismiss a notification?
Third party access.
How do I make a payment with a third-party service provider?
How do I check which third-party service providers have access to my account and remove access?
How do I share my account information with a third-party service provider?
Learn more about digital banking.
Westpac One online banking how-to guides
Cards how-to guides
Digital payments how-to guides
Fraud and scams how-to guides
Home and personal loans how-to guides
My profile how-to guides
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