Find a branch
Contact
Help
Westpac One app how-to guides.
Step by step guides for getting the most out of your Westpac One® app.
Getting started.
-
How do joint accounts and payments approvals work in digital banking?
-
How do I change my phone number or contact details?
-
How can I manage the app devices my details are saved on?
-
How can I manage and use my credit and debit cards in digital banking?
-
How do I log in to the app with Face ID, my fingerprint or a PIN?
-
How do I register and log in to digital banking?
-
How do I reset my Westpac One password?
-
How do I find my digital banking customer ID and choose my own username?
-
How do I choose or change my security challenge questions for digital banking?
Cards.
-
How can I control gambling transactions with digital banking?
-
How can I control online shopping with digital banking?
-
How do I block or cancel and replace a lost, stolen or damaged credit or debit card?
-
How can I manage and use my credit and debit cards in digital banking?
-
How to dispute a credit or debit Mastercard® transaction.
-
How do I turn ATM cash withdrawals on or off for my credit card?
Phone & tablet updates.
-
What can I do if my phone or tablet doesn’t support the app?
-
Why have I received a message to update my device’s software/operating system?
-
How do I check what version of Android my device is currently running?
-
How do I check what version of iOS my device is currently running?
-
How do I update my device's software / operating system (OS)?
-
How do I update the Westpac One app?
Security.
-
Collecting customer data while using Westpac One.
-
What do I do if I have lost my Android device?
-
How to keep passwords safe?
-
What if I find a payment that’s suspicious or I don’t recognise?
-
How do I get set up to use digital banking while I'm overseas?
-
How do I know I'm using the real Westpac digital banking?
-
How can I manage the app devices my details are saved on?
-
How do I log in to the app with Face ID, my fingerprint or a PIN?
-
How can I notify you of my overseas travel plans?
-
How do I reset my Westpac One password?
-
How do I find my digital banking customer ID and choose my own username?
-
How do I set up alerts?
-
How do I choose or change my security challenge questions for digital banking?
Notifications.
-
How do I enable and disable push notifications from my device?
-
How do I give feedback about a notification?
-
Why can't I see notifications in the Westpac One app?
-
How do I know if I have notifications?
-
I marked a notification as 'This isn't useful'. Why did I get that notification again?
-
How do I dismiss a notification?