Credit card transaction disputes
How to dispute a credit card transaction
If you have identified a transaction on your Westpac credit card statement or online banking and you don’t think it should be there, here’s a guide to help you understand what to do next.
Firstly it’s important to understand, using the lists below, what type of transactions can and can’t be disputed. If your transaction can be disputed, scroll down further to find a 3 step process to follow.
As mentioned in the 3 step process, it’s always best to contact the merchant directly prior to contacting Westpac. If for any reason you are unable to resolve your dispute with them, that’s when we can step in to help you. Please note for us to help investigate a disputed transaction you need to submit the dispute within 30 days from the date at the top of your credit card statement (for example, if transaction you are disputing took place on 1st June, this transaction will show on your July statement – you have 30 days from the date of that statement to dispute the transaction).