If you are the administrator, the following steps outline how to review and update Business Online contact details.

  1. Log in to your Business Online site.
  2. Go to the administration tab in the main menu.
    Business Online administration tab
  3. This will display the list of all users.
  4. Select a User Login ID, click and view details.
  5. Make sure their user status is correct. If the user has left your organisation, please click the delete button and follow the prompts.
  6. Update or populate the name, mobile number and email address fields for all users. It is essential that all fields are complete and unique to each user. Please avoid shared email addresses.
  7. If you have made any changes to users, select ‘continue’ and then ‘confirm’ on the following screen.
  8. If you don't need to make any changes, click cancel to return to the list of users and select the next user to review.
  9. If your Business Online arrangement has single Administration set up, these changes will be made immediately.
  10. If your Business Online arrangement has dual Administration set up, another Administrator will need to log on and approve the changes on the Pending list.

Things you should know.