What is an in-store payment?

In-store payments are also known as 'card present' payments. These types of payments are made in a face-to-face environment where the customer inserts, swipes or taps their credit or debit card on your EFTPOS terminal to complete the transaction.

Where can I get an EFTPOS terminal?

Westpac supports all major terminal providers in New Zealand, so the choice of terminal is up to you. Terminals are provided by a third-party vendor so you will pay them directly for the lease of your EFTPOS terminal.

How do I connect my terminal to Westpac?

As a Westpac merchant, you can choose between two EFTPOS network providers - Worldline and Verifone. Each provider has different options available for transacting reporting, support teams and monthly pricing.

Once you've chosen your preferred network, please provide the details to our Merchant Onboarding team. The team will need these details so they know which network to contact to connect your terminal.

Can I get a mobile terminal?

If you're already a Westpac merchant, you can apply for Westpac Get Paid®. It's a contactless-enabled card reader and mobile app that allows you to take payments, create and send quotes, invoices and receipts from wherever you need to do business. Find out more about Westpac Get Paid and apply for this facility. Alternatively, you can request a mobile terminal from your preferred EFTPOS provider.

Tips to help keep your EFTPOS terminal secure.

Take the following steps to help protect your EFTPOS terminal and reduce the risk of an account data compromise.

What to do

When to do it

Who is responsible?

Use a PCI DSS compliant terminal that is within its lifecycle (don't use an outdated terminal)

At set up, and annually thereafter

Merchant / terminal provider

Ensure your EFTPOS terminal is up to date with the latest software and firmware

When notification is received or within a month of release

Terminal provider

Change default password of your EFTPOS terminal

At set up

Merchant

Keep your terminal secure outside of normal business hours by switching it off and locking it away in a safe place

Daily

Merchant

Ensure only authorised people within your business know how to operate the terminal and have access to it

Daily

Merchant

Create a plan for when you detect unauthorised access

At set up, and annually thereafter

Merchant

Inspect your terminal for signs of damage or tampering. Check cabling hasn't been tampered with, stickers haven't been removed or replaced and that there are no additional/unknown items or electronic equipment connected to the terminal

Daily

Merchant

Establish an inventory control of your terminals. Keep a record of how many terminals are used by your business, their physical locations, software and firmware versions, serial numbers, model numbers and the details of your terminal provider

Annually

Merchant

Establish staff security awareness training

At the start of employment, and annually thereafter

Merchant

Conduct staff background check

At the start of employment

Merchant

Develop an Incident Response Plan

Annually

Merchant

Tips to help prevent card fraud.

  • When a card is swiped or inserted ensure the cardholder authorises the card transaction by using a PIN
  • Only accept physical cards from your customers - don't key in card numbers that have been provided to you in any other way
  • Don't exceed authorisation limits
  • If you apply for a refund function on your terminal, ensure that only authorised people within the business know how to use it
  • If you are issued with a refund card keep this in a secure place
  • Ensure refunds are processed to the original card used for the transaction.

What's the difference between an account data compromise (ADC) and card fraud?

An ADC is when an unauthorised person gains access to your business environment or payment facility to steal valuable information (like card payment data) with the intention to commit fraud. Card fraud is when stolen card payment data is used to make a fraudulent transaction.

Get help.

New customers

Call the Westpac Merchant Onboarding team on 0800 888 066, option 3 weekdays between 8:30am - 5pm.

0800 888 066

Existing customers

Contact your Westpac Relationship Manager or Merchant Assist on 0800 888 066, option 4 weekdays between 8:30am - 5pm.

0800 888 066

Things you should know.

The information on this page is intended as a guide only. We make no warranty or representation, express or implied, regarding the accuracy of any information, statement or advice contained on this page. We recommend you seek independent advice before acting or relying on any of the information on this page. All opinions, statements and analysis expressed are based on information current at the time of writing from sources which Westpac believes to be authentic and reliable. Westpac issues no invitation to anyone to rely on this material.

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