Government lending support schemes.

On 29 June the Government announced new support schemes for businesses that have been badly impacted by this year’s severe weather events in the North Island. These include a loan guarantee scheme for highly affected businesses, and a concessionary loan and equity finance scheme for viable firms unable to access lending.

The Government’s North Island Weather Event (NIWE) Loan Guarantee Scheme is designed to provide additional support to businesses that were highly impacted in the North Island weather events, primarily farmers and growers, that may take years to fully recover but remain viable in the medium to long term.

We are working with eligible customers to help them access the appropriate support. For further questions, please contact your Westpac Relationship Manager.

Read more about the Government’s announcement.

Westpac Business Flood Relief Grants.

We’re glad to have helped more than 1,000 business and agribusiness customers that were affected by the recent weather events in the North Island.


Applications for our $3 million business flood relief fund have now closed.


Please contact your local branch or call us on 0800 400 600 if you are continuing to experience financial challenges so we can talk about your options.

Agribusiness customers

A range of options continue to be available for eligible Agribusiness customers that are based in a region that has declared a state of emergency since Friday 27 January. 

Please contact your Agribusiness Manager to discuss your support options.

Westpac Personal Temporary Overdraft.

We’re pleased to have supported customers that were affected by the recent weather events in the North Island.

The temporary exemption period granted by the Government has now ended and applications for these temporary overdrafts are now closed.

Please contact your local branch or call us on 0800 400 600 if you are continuing to experience financial challenges so we can talk about your options.

Other financial support.

Other support for business and personal customers affected by either Cyclone Gabrielle or the recent flooding in the upper North Island may include:

  • Suspension of principal payments for up to three months on business loans
  • Deferred payment on business credit cards for up to three months
  • A temporary business overdraft facility for eligible customers
  • Access to term deposit funds for individuals suffering hardship
  • Suspension of home loan payments for up to three months for individuals ahead on their repayments and who have a sufficient undrawn balance
  • Hardship support for customers facing significant financial challenges.

Our team of expert bankers are here to help with unexpected financial challenges. Please call us on 0800 400 600 to discuss your circumstances or to speak to our team about these support options.

There is also a range of other support available to communities, including the Work and Income Civil Defence Payment and Auckland Council Emergency Relief Fund.


Customers with Westpac home, contents or vehicle insurance can make an insurance claim here.

Be wary of disaster-related scams.

We would like to remind our customers that scammers may try to take advantage of the current events to steal money.

Be wary of any suspicious calls, texts or emails asking you to resolve issues with any of your accounts.

If in doubt, call back the organisation on their official phone number. Read about the latest scams.

Things you should know.

Lending criteria, terms, conditions, fees and charges apply to Westpac products and services. See the Business Transaction and Service Fees brochure for details.