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Dementia friendly banking.
We're proud to be New Zealand's first dementia friendly bank by helping people with dementia plan ahead, manage their finances, and stay independent for longer.
In 2015, we became New Zealand’s first dementia friendly bank, to support the 70,000 Kiwis affected by dementia. We're proud to work in partnership with Dementia New Zealand.
Our team are trained to help recognise, understand and respond to the needs of customers living with dementia. We’re also happy to share resources with other organisations who want to become dementia friendly too.
If you or someone close to you is living with dementia, we’re here to help with your banking needs. We can support with:
- Setting up alerts
- Direct debits or automatic payments
- Choosing the right account
- Withdrawal limits
- Adding trusted contacts.
Let us know about your access needs.
If you have ongoing support needs, you can ask us to add an Extra Care Indicator to your profile. This let’s our team know about your situation, so you don’t need to explain it every time you contact us.
You can talk to us about adding this by visiting a branch or calling us on 0800 400 600.
Dementia friendly branches.
Our branches are assessed for dementia friendly design – including layout, fittings, and quiet areas. Our architects apply these principles to new branches, and we’re improving older ones where we can.
Supporting other organisations.
Useful contacts.
Videos.
We’re here to help.
We’re proud to be officially accredited by Dementia New Zealand for our work.
Note: External links are provided for your convenience. Westpac is not responsible for their content or availability.
Images shown are for illustration only – people pictured are models.
