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Report a scam or phishing email.
Learn what to do if you receive a phishing email, hoax email or other scam, and how to report them.
Identify & report a scam.
Learn how to spot a scam
1
Recognise a scam
Email scams or phishing is a fraudulent attempt by a third party to steal your personal information and is usually made through email.
2
Protect yourself
Do not reply to the email, or click on any link that it contains. Make sure you update and perform an anti-virus scan and anti-spyware on your computer.
3
Tell us
If you believe you have received a Westpac related phishing email, forward the email to phishing@westpac.co.nz
For your peace of mind.
Read how our online banking guarantee provides reassurance should you fall victim to online fraud.
Security & online guaranteeOnline safety with Westpac.
Next steps.
Let us know
If you believe you have received a phishing email, you can forward it to us.
Things you should know.
Westpac’s General Terms and Conditions require you to, amongst other things, safeguard your Security Details, notify Westpac immediately of any security breach, and provide all relevant details of any fraudulent activity.