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Scam protection questions.
To help protect you from scams, we may ask some quick questions before processing some payments.
Helping you stay scam-safe.
We want to keep you and your money safe. If we're concerned a payment could be related to a scam, we'll ask you some quick scam protection questions. This gives you a chance to pause and think, and it helps us work with you to stop a potential scam transaction.
We comply with the New Zealand Code of Banking Practice, which sets out the principles of good banking practice. As part of our scam protections, we will:
- Give you warnings before you make potentially risky payments
- Check the name of who you’re paying against the account holder name and number, for certain payments
- Watch for, and respond to, suspicious activity
- Provide a 24/7 scam reporting channel.
Urgent help 24/7.
Why am I being asked questions when I make a payment?
To help keep you safe from scams, we may ask you some questions, like:
- Who or what is the payment for?
- How did you come across the opportunity?
- Have you checked if the company or adviser is legitimate?
- Have you confirmed the payment details with the person?
Always answer these questions truthfully and on your own. They’re designed to help identify and prevent a potential scam transaction.
How do scam protection questions work?
If we spot a warning sign on your payment, we may ask you about it. If your answers raise concerns, we may prevent the money from leaving your account. We’ll be sure to keep you informed along the way.
By answering these questions honestly and thoughtfully, you’re taking a proactive step to protect yourself. This could save you time and money if you’ve been targeted by scammers.
It’s also important to stay up to date with the latest scams and learn how to protect yourself against fraud and scams. If something feels off, it probably is, so trust your instincts. If you're not sure, pause the payment and contact us right away. We're here to help.