The Westpac NZ Access to Banking in Aotearoa Report.
Making banking more accessible.
We are taking several steps to address issues identified in the report, but we acknowledge more needs to be done to help all New Zealanders access banking services.
Some of the things we have done or will be doing include:
- Launching ‘New Start’ with the Department of Corrections, helping soon-to-be-released prisoners to access ID, a bank account and debit card
- Partnering with Oranga Tamariki and VOYCE Whakarongo-Mai to help young people aged 15-17 in care access a bank account and financial education
- Introducing a new process to better assess bank account applications for individuals who may have previously been declined due to their high-risk status, for example individuals with a history of bankruptcy
- Making branches more welcoming for marginalised customers by introducing additional training for staff and security guards, and other measures.
If you are an external agency trying to help someone access a bank account, or would like more information about this research, please get in contact with us by emailing email@example.com.