Helping manage problem gambling habits.

 How long does it take for gambling transactions to be stopped?

Gambling transactions will be stopped immediately on your selected debit or credit cards after you turn off gambling in your Westpac One.

Which  gambling transactions will be stopped? 

Only transactions categorised as gambling transactions, including transactions at casinos, lottery stations and gambling or lottery websites and apps will be stopped.

We rely on the transaction details provided by merchants or financial institutions to determine whether a transaction is categorised as gambling. As a result, some gambling-related transactions may still be processed if they’re not correctly categorised by the merchant. 

Who can stop gambling transactions on my card?

The cardholder can stop gambling transactions on their own card. 

For joint accounts, each card operates individually so stopping gambling transactions on one card doesn’t impact the other cardholders’ cards.

For credit cards with additional cardholders, only the main cardholder can stop or allow gambling in Westpac One. Additional cardholders don’t have access to Westpac One and won’t be able to stop or allow gambling.

A third party who has the authority, such as enduring power of attorney can also request to stop gambling transactions on your card. If they wish to do so, they will need to call us.

What if my card is lost or stolen and I get a replacement card?

If you’ve stopped gambling transactions on a card and request a replacement for that card because it was lost or stolen, you’ll need to stop gambling transactions for the new card in Westpac One. The gambling settings won’t be applied to the new card automatically.

What if my card is damaged or expired and I get a replacement card?

The new card will come with the same settings as your damaged or expired card, and you don’t need to reapply these settings. 

Can I allow gambling again on my cards if I change my mind in future? 

Yes, you can allow gambling again on Westpac One, but you won’t be able to make gambling transactions immediately. You’ll  need to wait up to 2 days to use your card for gambling transactions again.

What if I don’t want to have the ability to control gambling on Westpac One?

You can contact us to stop gambling on your card permanently or for a period of time that you choose. Call us on 0800 888 111 or complete the online form.