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Westpac insurance policies with IAG
If your home, contents, vehicle or boat insurance is underwritten by IAG, you can find how to make a claim, review your Sum Insured and access important policy information here.
Policy document.
How to make a claim on IAG insurance.
Home, contents, car and vehicle insurance claims
(Both links will take you to our underwriter, IAG’s claim form).
It'll only take about 7-10 minutes. The information will be reviewed, and you’ll get a response as soon as possible to advise next steps.
Contact us for emergency assistance 24 hours a day, 7 days a week on 0800 309 378.
If overseas, call +64 9 308 1101.
IAG’s Disaster Claims Hub.
IAG has an online resource to help you prepare for and recover from natural disasters. It explains what to expect during the insurance claims process and includes answers to common questions and step‑by‑step ‘how‑to’ videos. Visit the Disaster Claims Hub to learn more.
Fast car repairs through AMI MotorHub.
You can use AMI MotorHub for vehicle repairs with IAG. They handle damage like dents and scrapes and usually complete repairs in about 3.5 working days. Structural repairs may take longer.
If you need transport while your vehicle is being repaired, you can access other options, including:
- Complimentary Uber trips up to $50 per trip to and from AMI MotorHub.
- Courtesy car options, subject to availability.
Understanding your premiums.
Review your Sum Insured.
It’s important to regularly review your Sum Insured and the Cotality Sum Sure calculator is a good place to start1. All you need to do is enter your address and the calculator prepopulates itself with information about your property.
All you need to do is to enter your address in, answer a few questions, and it will generate an estimated cost for rebuilding your home. You will need to know some details about your house, such as floor area, construction quality, and other features. If the calculator pre-populates any incorrect information in its initial calculation, it is your responsibility to change the information manually so it provides a more realistic estimate for your home.
The figure is based on information gathered throughout New Zealand from third party organisations, such as your local council. The calculator takes into consideration estimated construction costs, allowances for professional fees, demolition, removal of debris and GST. The calculator will account for the price difference in some of these services around New Zealand.
Remember, the estimated figure produced by the calculator is a guide only. It also doesn’t take into consideration future changes to building costs over your policy period so if you want to include an allowance for this in your Sum Insured, you’ll need to add it to the estimate generated by the calculator.
You can also get a professional, such as a registered property valuer or a quantity surveyor to assess your property. This is recommended for large (over 500sqm), high value (over $2m) or architecturally designed homes. Construction Cost Consultants can provide residential valuations at a competitive price for Westpac customers. Contact them below:
Alternatively find other registered professionals such as:
Auto Assist.
Add Auto Assist to your Westpac comprehensive car insurance and get 24/7 roadside service for breakdowns, flat tyres or lost keys.
IAG financial strength ratings.
Here's IAG New Zealand’s (IAG’s) Financial Strength Rating
Westpac accepts no responsibility for the availability or content of any third-party websites and makes no representation as to the accuracy or currency of the materials.
FAQs.
How do I update or change my insurance details?
Call Westpac Insurance on 0800 809 378 or +64 9 308 1101 from overseas, international toll charges apply. We’re available weekdays 8am to 6.30pm and Saturday 8.30am to 5pm. Closed on public holidays.
Email IAG at consumer@iag.co.nz
Things you should know.
Westpac Home, Contents, Vehicle and Boat insurance cover were previously arranged and sold through Westpac New Zealand Limited (“Westpac”) and are underwritten by IAG New Zealand Limited (“IAG”). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by, IAG or any member of the IAG group of companies. Westpac will receive commission payments as a result of the arrangement of IAG insurance policies. For IAG’s financial strength rating visit westpac.co.nz/insurance-rating. Westpac accepts no responsibility for the availability or content of any third-party websites and makes no representation as to the accuracy or currency of the materials.
Terms, conditions, exclusions and limits apply. More detail can be found in the policy document; visit westpac.co.nz/hcvb-policy or call 0800 809 378 for a copy.
Any claim payment is subject to your claim being accepted. Eligibility criteria apply to discounts. Discounts are applied to the base premium before add-ons, levies, and GST are added. If you get two or more discounts, these may be applied one after the other. Any discount may apply in part, or not at all, if your premium is below our minimum level. Discounts can be changed or removed at any time.
Understanding your Sum Insured
1This calculator provides an estimate Sum Insured for your home but the final decision is yours, so if you think your amount is not correct you can change it. This is general information and is not a recommendation, opinion or guidance. If you would like a recommendation, please contact a registered valuer or quantity surveyor. This calculator information does not provide any advice or opinion on the extent or adequacy of the cover provided by Sum Insured insurance. This is general information and not financial advice and it does not take into account your particular situation. You must make your own decision on the Sum Insured that is appropriate for your circumstances.
The Cotality Sum Sure calculator is an independent tool. Westpac does not have access to the information you enter, or access to the estimate that it produces, so if you’d like to adjust your home’s Sum Insured, you’ll need to contact us. It’s your responsibility to ensure that your Sum Insured is adequate.
Access to the Cotality Sum Sure Calculator is provided for your assistance only. The Cotality Sum Sure calculator takes the answers you input (or confirm, as applicable) and analyses them against construction industry data collated by CoreLogic NZ Limited trading as Cotality (Cotality) to generate an estimated reconstruction cost of the improvements on your property. Use of the Cotality Sum Sure calculator and any estimated reconstruction cost provided by it may not be appropriate for you and you will need to assess this given your knowledge of your property. A number of qualifications apply to the estimated reconstruction cost and a full set of these are contained in the terms relating to this website. Neither IAG (or a relevant related company, as the case may be) nor Westpac Banking Corporation ABN 33 007 457 141 nor Westpac ) (or a relevant related company, as the case may be) take any responsibility for the estimated costs provided by Cotality nor any liability for the accuracy of or reliance upon or use of, the costs. Access to Cotality calculator is provided for your assistance only. Westpac accepts no responsibility for the availability of the Cotality Sum Sure calculator.
Terms, conditions, exclusions and limits apply. More detail can be found in the policy document downloaded here as a PDF, or obtained by calling 0800 809 378. The availability of any insurance cover is subject to the acceptance and approval of a complete application. Any claim payment is subject to your claim being accepted.