Lost/stolen/damaged credit card - how do I get a replacement?

In New Zealand:

Phone 0800 888 111 (24 hours a day)
Westpac branches

From overseas:

Call +64 9 914 8026
(24 hours a day)

Visit any branch displaying the Mastercard® and Cirrus acceptance marks as shown on your card. We'll issue you with a replacement card (a fee of $10 including standard postage applies. International delivery may incur additional courier charges).

If you haven't yet reported your card as lost or stolen, click here.

Conditions of Use for the applicable card apply. Rates, transaction and services fees apply - available here.