Lost / stolen / damaged credit card - how do I get a replacement?
In New Zealand:
Phone 0800 888 111 (24 hours a day)
Call +64 9 914 8026
(24 hours a day)
Visit any branch displaying the Mastercard and Cirrus acceptance marks or Visa and Plus symbols, as shown on your card. We'll issue you with a replacement card (a fee of $10 including standard postage applies. International delivery may incur additional courier charges).
If you haven't yet reported your card as lost or stolen, click here.