You can use Westpac One® online banking to apply to open a new credit account or apply to transfer your existing card. Make sure you redeem your hotpoints® as soon as possible as they'll expire 90 days from the date we receive your request to close your hotpoints credit card account or apply to switch to a non hotpoints Westpac credit card, such as an Airpoints™ or Fee Free Mastercard®.

Once we have received your closure request, your card will be removed from your Westpac One profile and you can't use it any more. This also removes the link to log in to hotpoints online. Any remaining points you had can be accessed by calling us on 0800 861 862, weekdays between 8am and 6pm. During the 90 day expiry period, you won't be able to:

  • Redeem hotpoints online (only over the phone by calling 0800 861 862 weekdays between 8am and 6pm)
  • Redeem hotpoints using hotpoints Pay®
  • Use the Points + Pay mechanism.

Things you should know.

Eligibility criteria, lending criteria, terms and conditions apply. Conditions of Use for the applicable card apply.

Hotpoints terms and conditions apply. Rewards and reward vouchers are subject to availability and may be withdrawn or substituted at any time. Westpac is not the supplier of the goods and services that can be redeemed with hotpoints and does not guarantee the obligations of the supplier or any goods and services supplied. Any goods or services that are provided by a third party supplier may be withdrawn at any time. 

Points + Pay option is available on selected gift cards and products rewards redeemed online at, once you have logged in from Westpac online banking. Only Westpac debit or credit cards can be used for the pay portion. Points + Pay terms and conditions apply, see for details.

Airpoints™ terms and conditions apply. You must be a member of Air New Zealand's Airpoints programme to earn Airpoints Dollars™.

hotpoints® and hotpoints Pay® are registered trademarks of Westpac Banking Corporation.

Airpoints™ and Airpoints Dollars™ are registered trademarks of Air New Zealand Limited.

Mastercard® is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.