• Hold it close and steady - Don't move the phone around when you are holding it over the payment terminal. The distance between your phone and payment terminal should be less than 1-3cm
  • Try a different position - The NFC reader is in different places for different phones. Try placing your phone sideways (landscape position) or diagonally over the screen of the payment terminal.
  • Other cards - Make sure you don't have any other cards like Auckland Transport HOP, Snapper, or building access cards near your phone when you are making a purchase as they will interfere with Westpac Pay.