COVID-19 Update

All of our branches in Auckland are closed this weekend. Normal hours will resume on Monday 8th March with Level 2 social distancing measures in place in Auckland. Thanks to everyone for their patience and understanding during the past week.

Help hotpoints Pay - FAQs.

hotpoints Pay - Purchases FAQs.

I've made a large purchase on my credit card and used hotpoints Pay against this, but now I'm nearly at my maximum credit limit. How quickly will my available limit reflect the dollar credit, so I can continue to use my credit card?
What if a merchant places a hold on my card, for example when I book a hotel or swipe at a petrol pump?
If I refund my hotpoints Pay purchase, what happens?
What should I do if I do not receive a text message notification after my hotpoints Pay purchase?
What if I don't have enough points to pay for my whole purchase?
Is there a minimum purchase or points amount I need to use hotpoints Pay?
Do I earn hotpoints on the purchases I make when using hotpoints Pay?