What happens to my hotpoints in the event of my death/the death of a joint cardholder?
If you’re a sole cardholder, we’ll reach out to the appropriate estate representative as part of our deceased estates process and at their discretion they will either:
(i) transfer the hotpoints earned on your account to another hotpoints credit card account; and/or
(ii) redeem the hotpoints earned on your account.
Please note: we’ll refund any hotpoints earned on your account that expire between the time of your death and the applicable transfer/redemption.
If you’re a joint cardholder and the other joint cardholder dies, we will reach out to you as part of our deceased estates process to discuss your hotpoints credit card account as well as the hotpoints earned on the account.