How to sign Westpac documents.

We accept handwritten signatures on all documents and, in some cases, electronic or digital signatures.

These options let you sign documents without printing, scanning, or visiting a branch.

Digital signatures are used for some online website forms and emailed documents. They don’t need to match your handwritten signature. We confirm your identity in other ways.
Electronic signatures are used on PDF documents we email to you. These need to match your handwritten signature.

Digital signatures with DocuSign.

DocuSign is available for some emailed documents and online website forms. It:

Your digital signature doesn’t need to match your handwritten one, but it works the same way and is legally binding.

We use DocuSign for digital signatures because it provides secure technology to protect your information and confirm your identity.

Every signature includes a detailed record of who signed and when.
DocuSign deletes your information once the signing process is complete.
It creates an audit trail of the signing process, including the signer’s name, email, IP address, and time of key actions.

Some online forms on our website ask you for a digital signature.

Online forms like the Westpac KiwiSaver Scheme Subsequent Retirement Withdrawal form require a digital signature.
We confirm it’s you by checking details from your customer profile.
Always check the web address starts with https://www.westpac.co.nz.

Before we send your documents, we’ll confirm your signing options and let you know if DocuSign is available.

We’ll ask for your consent to receive and sign documents digitally through DocuSign.
You’ll get an email with a link and a unique text passcode sent to your mobile.
Review your documents carefully. If everything looks correct, follow the prompts to sign.
Once complete, you’ll receive a copy of the signed documents by email - save it for your records.
We’ll process your request. If you can’t find your documents, contact us and we’ll resend them.

If digital signing feels challenging, we can help you in person or over the phone. Contact your Westpac representative or visit a branch.

Electronic signatures need to match your handwritten signature. You can:

Insert an image or copy of your physical signature, or
Use a stylus pen, mouse or your finger to sign a digital document instead of using pen and paper.

If more than one person needs to sign, we may call the signatories to confirm their identity before processing the request.

If you don’t already have the documents, we’ll email them to you with everything you need.
Review the documents carefully. If everything looks correct, sign them electronically.
Once complete, return the signed documents to us by email and save a copy for your records. If you use your own digital signature service (like DocuSign), include the completion certificate or audit summary.
After we receive your documents, we’ll process your request. If you can’t find your documents at any time, contact us and we’ll resend them.

If you need help with electronic signing , you can:

Make sure your email and mobile details are up to date.
Never share or forward your documents.
If you think someone else can get into your email, contact us immediately. We’ll update your details and cancel any pending documents.