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Westpac document signing.

What are DocuSign digital signatures and electronic signatures?

We accept wet-ink signatures (a handwritten signature made with pen and ink) on all documents and can also accept electronic and digital signatures for some documents and in certain circumstances.
Electronic and digital signatures allow you to sign and complete documentation without the need to print and scan the document, or to visit us in-person.

Before we send your documents, we'll discuss your signing options.

DocuSign digital signatures facilitated by Westpac

What are digital signatures through DocuSign?

DocuSign is an electronic signature service that enables you to digitally sign and complete documents like banking contracts. It's entirely digital, allowing you to manage documents without the need to print them or visit us in person. 
 
Your digital signature works just like a handwritten one and will bind you to your agreement with us. DocuSign records when you signed the document and whether any changes were made after signing.

DocuSign walks you through each step of the document, making it easy to follow, and signing is as quick as clicking a button.

When can I use digital signatures through DocuSign?

We’ll let you know if you’re eligible for signing digitally through DocuSign before we send your documents.

What you’ll need:

  • A mobile number

  • An email address

  • Internet access.

How it works

  1. During our initial conversation we’ll ask you for your consent to receive the documents through DocuSign and to complete the signing process digitally.

  2. Next, you’ll receive the documents to sign by email. This will contain a link directing you to enter a unique passcode sent to your mobile phone via SMS.

  3. Read the documents and, if you don't have any questions, sign and complete them as required. DocuSign will guide you through the steps.

  4. Once complete, you’ll receive a copy of the completed documents to your email address. Save a copy for your records.

  5. After receiving your completed documents, we’ll process your request. If you can’t find the documents at any time, get in touch and we can arrange for them to be sent to you.

Need support?

Get in touch with your Westpac contact.

The following features make DocuSign safe

  • Secure – DocuSign keeps information safe and uses verification methods to verify who is signing and when. Each digital signature is unique and has an audit trail that has date and time stamps. There is a DocuSign retention policy in place to delete information once the signing process has been completed.

  • Auditable – DocuSign creates a detailed record of the signing process, including things like the signer’s name, email and IP address and the time of key actions.

Electronic signatures

What are electronic signatures?

An electronic signature is a form of signature where you can either insert a copy of your physical signature or use a stylus pen or your finger to electronically sign a digital document, instead of using pen and paper. It should produce a digital image that resembles your handwritten wet-ink signature. 

When can I use electronic signatures?

Electronic signatures can be used for most documents; however, some still require a traditional wet-ink signature. We’ll let you know if electronic signing is possible before we send any documents to you. 

What you’ll need:

  • An email address
  • Internet access
  • Adobe Acrobat Reader (a standalone, free application). 

If more than one person needs to sign the document, we may call the signatories to re-confirm their identity before proceeding with the request.

How it works

  1. If you don’t already have the documents you need to sign, we’ll send you an email with everything you need. Read through it and if everything is in order, you can complete the documents and sign electronically.
  2. Once complete, you’ll need to return the documents to us by email and save a copy for your records.
    If you choose to use your own digital signature account through DocuSign or similar, you’ll also need to return the completion certificate/audit summary document.
  3. After receiving your completed documents, we’ll process your request. If you can’t find the documents at any time, please get in touch and we can arrange for them to be sent to you.

Need support?

Our documents are sent as PDFs (Portable Document Format). This means you can use Acrobat Reader (Adobe) to electronically sign and complete documents. If you need help, please contact your Westpac contact. Further information can be found on the Adobe website

How to keep your documents safe

  • Check the  email address we hold for you is correct, as we’ll only send an email to the address you've registered with us.
  • Never share or forward your documents. 
  • Act fast if your personal details have been exposed – If you suspect someone else has access to your email, let us know right away so we can update your information, and don’t sign any pending documents.