Report a phishing scam

Phishing, hoax emails and other scams

Phishing is a fraudulent attempt by a third party to steal your personal information, usually made through email. Here, we give you the latest phishing scams as they come to us, and offer advice on what to do if you receive one.

What to do if you receive a phishing email

If you believe you have received a Westpac-related phishing email, report it by forwarding the email to the following address: 

This email address is for notification purposes only and you won’t receive an individual reply. If you have any queries relating to the email or any anything else, please use the Westpac communication form.

What actions should you take?

  • do not click on the link contained in the email
  • do not reply to the email
  • forward the email to*
  • delete the email
  • update and perform an anti-virus scan on your computer
  • update and perform an anti-spyware scan on your computer

Recent Example

Below is an example of a recent phishing email sent to a Westpac customer. There are a number of things to note about this email, which have been highlighted.

First is that the sender’s name (Westpac Bank NZ) looks legitimate, and they have included the Westpac red W logo.

However, they do not address the customer by name, using “Dear Customer” instead.

They have included a link in the email to a site that mimics Westpac’s online banking login page. This is done to gather the customer’s online banking details, allowing the fraudsters access to their online banking.

Finally, there is a vaguely threatening sentence about restricting access to online banking. These are all common elements typically found in phishing emails.

Some viruses forward infected mail to entries in your address book. Therefore, you can also get an infected attachment from someone you know.

If you frequently receive suspicious or unsolicited emails, you should consider installing a spam filter or getting that service from your Internet Service Provider.

Westpac Scam Alert


View the latest detected phishing scams