Your hotpoints Pay® redemption may have been declined because:

  • hotpoints Pay was not turned on for your next transaction;
  • you have less than 667 hotpoints;
  • your transaction amount is under $3;
  • the transaction type is not eligible for hotpoints Pay;
  • your transaction was declined;
  • you have insufficient limit on your credit card for the transaction; or
  • there may be a block on your credit card or on your account.

However you can still use hotpoints Pay to redeem on eligible transactions up to 90 days later provided you have enough hotpoints® to cover the full amount, by logging in to the hotpoints website to view the list of eligible transactions in the 'hotpoints Pay' section. If you have any questions, call us on 0800 861 862, weekdays from 8am to 6pm.

hotpoints Pay® terms apply.

You need at least 667 hotpoints® to use hotpoints Pay, which equals $3.

Only a hotpoints Mastercard® (or linked Payment Instrument) can be used for hotpoints Pay. Once activated, the next eligible transaction made on your card will use your hotpoints (up to the hotpoints Pay value) and a credit for that dollar amount will appear on your account within the next two business days.

See the Conditions of Use for your card for further details.