Once we have received your closure request, your card will be removed from your Westpac One® online banking profile and you can't use it anymore. This also removes the link to log in to hotpoints® online. Any remaining hotpoints you had can be accessed by calling us on 0800 861 862, weekdays from 8am to 6pm. Any remaining hotpoints will expire 90 days from when your account is closed.

During the 90 day expiry period, you won't be able to:

  • Redeem hotpoints online (only over the phone by calling 0800 861 862)
  • Redeem hotpoints for hotpoints Pay®
  • Use the Points + Pay mechanism.

If you'd like to continue earning hotpoints rewards, you can open an Airpoints™ credit cards account and have both!

Things you should know.

Eligibility criteria, lending criteria, terms and conditions apply. View terms and conditions for all our credit card products here.

hotpoints terms and conditions apply. Rewards and reward vouchers are subject to availability and may be withdrawn or substituted at any time. Westpac is not the supplier of the goods and services that can be redeemed with hotpoints and does not guarantee the obligations of the supplier or any goods and services supplied. Any goods or services that are provided by a third party supplier may be withdrawn at any time. hotpoints and hotpoints Pay are a registered trademarks of Westpac Banking Corporation.

Airpoints™ terms and conditions apply. You must be a member of Air New Zealand's Airpoints programme to earn Airpoints Dollars™.

Points + Pay option is available on selected voucher and merchandise rewards redeemed online at hotpoints.co.nz, once you have logged in from Westpac online banking. Only Westpac hotpoints credit cards can be used for the pay portion. Points + Pay terms and conditions apply, see hotpoints.co.nz for details.