How does hotpoints Pay® work?

To use hotpoints Pay for something you want to buy, simply log into Westpac One® online banking via the app or desktop, open the 'accounts' tab, select ‘hotpoints’, and click the toggle next to ‘Turn on hotpoints Pay to use hotpoints for your next purchase’. Once you complete your purchase using your hotpoints® Mastercard®, a statement credit for that dollar amount will appear on your account within two business days.

If we have your mobile number on file, you'll receive a text message to confirm whether the redemption was successful. Make sure your mobile number is up-to-date to receive these notifications.

Please note, you'll need at least 667 hotpoints to use hotpoints Pay, which equals $3.

After your purchase, hotpoints Pay will automatically turn off and you will need to turn it on again if you want to continue paying with hotpoints Pay.

You can also make a hotpoints Pay redemption for purchases you have already made in the last 90 days, provided you have enough hotpoints to cover that purchase in full. In the hotpoints section in Westpac One, select ‘Visit the hotpoints website for more ways to redeem hotpoints’ where you will be securely logged into the site. Once on the site, click on the hotpoints Pay tile which will direct you to the hotpoints Pay page where you can select 'Use hotpoints Pay for past purchases'. Select your card and date range, and then search and select the transaction you would like to redeem your points on.

Things you should know.

hotpoints Pay terms apply.

You need at least 667 hotpoints to use hotpoints Pay, which equals $3.

Only a hotpoints Mastercard (or linked Payment Instrument) can be used for hotpoints Pay. Once activated, the next eligible transaction made on your card will use your hotpoints (up to the hotpoints Pay value) and a credit for that dollar amount will appear on your account within the next two business days.

See the Conditions of Use for your card for further details.