Help

Help with your internet browser settings.

To get the best experience with the latest security updates, Westpac One® online banking is designed to work with the following browsers:  

  • Microsoft® Edge (latest version)
  • Firefox (latest version)
  • Google Chrome (latest version)
  • Safari for Mac (latest version)

Don’t have the latest version of these browsers?

Westpac One online banking will still work with many unsupported browsers, however they aren’t fully tested, so some features may not display as expected. For the best and most secure experience, we recommend using the latest version of our supported browsers.  

If you don’t have the latest versions of our supported browsers, you can download them for free below:  

How do I know which browser version I’m currently using?

To find out your browser version:

  1. Select the menu button (three lines) at the top right of your browser
  2. Or go to the ‘Help’ or ‘Tools’ button at the top of your browser toolbar
  3. Select the ‘About’ option.

Do I need to change any browser settings to use Westpac One online banking?

The only time you may have to change your settings is if your cookies or Javascript have been disabled. In this case, some of the functions within Westpac One online banking won’t work. 

  • Cookies are small files that help to authenticate it’s you when you log in to Westpac One online banking. They also track how you use online banking to make your experience better. For example, once you’ve logged in to Westpac One online banking, cookies will store the information, so you don’t need to keep inputting your details. You can find out more about cookies here. 
  • JavaScript is a common programming language that makes Westpac One online banking work. 

If you need to enable cookies or Javascript in your browser but don’t know how, it’s best to do an internet search for instructions as every internet browser is different.  

Need help?

If you’re using one of the supported browsers above and Westpac One online banking still isn’t working as it should, contact us and we’ll do our best to help.