Help Foreign exchange & international payments FAQs.

Do I need Online Guardian for international payments?

Yes, you must be registered for Online Guardian using a current mobile number for verification in Westpac One in order to make an international payment.

If you’ve recently updated your mobile number, a 30-day stand-down period applies (which you can reduce by calling us at 0800 400 600 or +64 9 912 800 from overseas). For international payments, there’s an additional 7-day waiting period.

If you’re within this 7-day window, you can still make an international payment using our manual process. Here's more information on this process.

Learn more.

What is Westpac's Online Guardian?

Things you should know.

Westpac Banking Corporation (acting through its New Zealand branch) ABN 33 007 457 141, incorporated in Australia (Westpac) is the provider of foreign exchange and international payment products and services. See information about our International Service Fees.