Do hotpoints expire or have a time limit?
Yes, hotpoints® last for three years unless you cancel your card or switch to a non hotpoints Westpac credit card such as an Airpoints™ credit cards. In both instances, your hotpoints will expire 90 days from the date you close your hotpoints credit card account.
Once we have received your closure request, your card will be removed from your Westpac One® online banking profile and you can't use it any more. This also removes the link to log in to hotpoints online. Any remaining points you had can be accessed by calling us on 0800 861 862, weekdays from 8am - 6pm. Any remaining hotpoints will expire 90 days from when your account is closed.
During the 90 day expiry period, you won't be able to:
- Redeem hotpoints online (only over the phone by calling 0800 861 862)
- Redeem hotpoints for hotpoints Pay®
- Use the Points + Pay mechanism.