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Help Ways to bank - FAQs

Payments how-to guides.

On this page

  • Making payments
  • Card payments
  • Automatic payments
  • Planned payments
  • Direct debits
  • Security

On this page

  • Making payments
  • Card payments
  • Automatic payments
  • Planned payments
  • Direct debits
  • Security

Getting paid.

  • How do I add or change my trading name, or change my account holder name?
  • How do I share my account name and number in Westpac One?
  • Which name do I share for digital banking payments?

Making payments.

  • How do I use the Confirmation of Payee digital banking payment check?
  • How can I show proof I’ve made a payment in digital banking?
  • What are the cut-off times for online transactions?
  • How do I change my loan repayments in digital banking?
  • How do I make a tax payment?
  • How do I make an overseas payment?
  • How do I make a payment in Westpac One?
  • How do I add, edit or delete a payee?

Card payments.

  • How will payments be applied to my account?
  • What is the minimum monthly payment amount?
  • Why hasn't my payment appeared on my credit card balance?
  • How do I pay my credit card in digital banking?
  • How to make payments to your credit card.

Automatic payments.

  • Why has my automatic payment not gone out on the day I set it up for?
  • What happens if an automatic payment falls due on a weekend or public holiday?
  • How do I set up and manage an automatic payment?

Planned payments.

  • What happens if I've set an online transaction or planned payment for today and it's a weekend or national public holiday?
  • What if I don't have enough money in my account on a planned payment date?
  • I'm expecting money in my account tonight. Will this be received before my online planned payment will go through?
  • How do I edit or cancel a future payment?

Direct debits.

  • Where can I find direct debit details?
  • How do I change or cancel a direct debit?

Security.

  • How do I set up alerts?

Learn more about payments.

More about business payments More about credit card payments Apple Pay FAQs Google Pay FAQs hotpoints Pay FAQs About pending transactions
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