COVID-19 Update

All of our branches in Auckland are closed this weekend. Normal hours will resume on Monday 8th March with Level 2 social distancing measures in place in Auckland. Thanks to everyone for their patience and understanding during the past week.

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Help Credit cards - FAQs.

Credit cards - Balance Transfer FAQs.

  • If I transfer my balance from another credit card, will I earn Airpoints Dollars on that balance?
  • If I take advantage of the 5.95% p.a. balance transfer offer, what interest will I pay on my new purchases?
  • What happens to any new purchases or cash advances I make?
  • How can I transfer my credit card balance from another bank?
  • What does the balance transfer interest rate apply to?
  • Will you close my other card?
  • Where can I transfer a balance from?
  • What happens if I have an outstanding balance on my card, such as for late payment fees or a replacement card fee, when I have a balance transfer?
  • I've requested to transfer my balance but it hasn't happened yet – what should I do?
  • How much can I transfer?
  • Can I earn Airpoints Dollars or hotpoints on the balance I transfer?
  • Why hasn't my balance transfer been processed?
  • Is there a fee to do a balance transfer?
  • How many balance transfers can I do?
  • How long does it take to process my balance transfer application?
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