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Accounts & statements how-to guides

How-to guides and answers to common questions about opening or closing accounts, verifying your identity, choosing the right account, statements and understanding account numbers.

Opening and closing.

  • How do I open a term deposit in Westpac One® digital banking?
  • How do I apply for an overdraft?
  • How can I open a new account with Westpac?
  • How do I open a bank account for my child who is under 16?
  • How do I open a Westpac bank account if I've just arrived in New Zealand?
  • How do I close an account?
  • What accounts can I open online?

About accounts.

  • What is unclaimed money?
  • How many accounts can I split my salary into?
  • How is a Westpac account number structured?
  • When I get my balance what does 'money available' mean?
  • A deposit is not showing in my account. What should I do?

ID, proof of address & residency.

  • What can I use as proof of identity?
  • What if I am a tax resident of another country other than New Zealand?
  • What can I use as proof of address?
  • How do I find and share proof of account from the Westpac One® app?

Statements.

  • Can I change the timing of my bank account's regular statement?
  • How do I get a copy of my bank statement?
  • How can I stop my paper statements in Westpac One?
  • How do I check transactions and get statements in digital banking?

Savings accounts.

What are the interest rates on your savings accounts? Can I have more than one savings account? Savings and Investment Chooser tool

Learn more.

All accounts and cards Can I use phone banking? Business accounts & cards Home and personal loan how-to guides Open a New Zealand bank account from overseas
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