Ready to get your business moving?

Watch the video or download the User Guide below for all you need to know about setting up and using Westpac Get Paid. 

A quick note: before you can start accepting payments with Get Paid, you’ll need your card reader that arrived in the mail after you registered, as well as the Westpac Get Paid app. You can download the app on this page, and register here

Learn more about using Get Paid:

  • knowing your card reader
  • signing in for the first time
  • pairing your phone with your card reader
  • taking your first payment
  • payments and refunds
  • phone and mail order transactions
  • offline payments
  • creating business and personal profiles
  • creating a product library
  • creating quotes and invoices
  • adding team members

Find this information and more in the PDF guide below. 

Download a guide:

Download our helpful PDF guides that will tell you everything you need to know about your card reader, getting started, and all the things you can do with Get Paid for your business.

Download User guide

Frequently asked questions:

If you are experiencing difficulty using the app, please give us a call on 0800 888 066.

Android requirements

Apple iPhone requirements

Screen size: 4.7 inches and above

Resolution: Above 540*960 

OS Version: 6.0 and above

Other apps:  Google PDF viewer

Model: iPhone 6 or above

iOS: 10 or above

To start using Get Paid first you need to apply for a merchant facility with Westpac, which you can do by calling 0800 888 066 or filling out the online enquiry form. Once your application has been processed and approved you’ll receive an email confirming your application and receive a card reader via courier – in approximately 3-5 days. When you have these you’ll be ready to get started.

There are four key steps:

• download the Get Paid app from the App store or Google Play store 
• sign in with the email address and mobile that you nominated in your application
• connect your card reader and mobile with Bluetooth (there are instructions in the box and online for this) 
• customise your app for your business by entering your business name, logo, bank account and GST number

Then you’ll be ready to start accepting payments.

The Get Paid card reader is fully PCI compliant and uses encrypted Bluetooth technology to pass transaction data to the network – similar to an EFTPOS terminal.

The Get Paid app has been thoroughly tested for security by a renowned company who specialises in penetration testing.

 

Yes, your card reader will pair with any number of phones, but only one at a time. Within the Get Paid app you can invite team members, and they can download the app then pair the card reader to their phone. Each team member will have their own login, and activity from each person can be tracked.

The Get Paid technical help team are available 24/7, and can be reached by calling 0800 888 066. This phone number is on the back of your card reader. 

Get Paid uses standard formats for quotes, invoices and receipts, then you can customise them for your business with your logo, web address, GST number, bank account details and your payment due date. Just go to Menu, then Profile, then Business in your Get Paid app.

Visa, Mastercard, Union Pay and New Zealand EFTPOS cards.

Lost or damaged card readers can be replaced for a fee of $199. Call us on 0800 888 066 to organise a replacement.

If you forget your PIN or password they can be reset within the app. 

Go to ‘Forgot Password’ on the login screen, enter your email ID and you’ll receive a text message to your phone with a temporary passcode. Once the temporary passcode is entered you’ll be able to reset your password. Your PIN can also be reset within the app.

When you signed up for Get Paid you nominated someone in your business as the administrator. Their email and mobile number are needed to sign in to the Get Paid app for the first time. You’ll enter the administrator’s email address, select a password, and be sent a text message with a temporary code.