Our contact centre is experiencing extremely high call volumes and wait times are very long.
We want to get to everyone but if your enquiry is not urgent, please call us back
in the next few days. Thank you for your understanding.
We are encouraging customers to do their banking from their home where possible to reduce the risk of Covid-19 community transmission.
We have a range of ways people can bank seven days a week, including ATMs, online banking and through our customer service team in our contact centre. Find out more about your options here.
During the Level 4 lockdown, we are endeavouring to open some branches from 10am to 1pm on Wednesdays to meet the essential transactional banking needs of customers who are unable to use alternative options.
We will be controlling access to these branches to ensure appropriate social distancing.
These branches are:
|Kerikeri||59 Kerikeri Road, Kerikeri||Northland|
|Whangarei||36-40 Rathbone St, Whangarei||Northland|
|Albany||219 Don McKinnon Dr, North Shore||Auckland|
|Birkenhead||29 Birkenhead Avenue, Birkenhead||Auckland|
|79 Queen Street||79 Queen St, Auckland||Auckland|
|St Lukes||80 St Lukes Road, Mt Albert||Auckland|
|Lincoln Road||192-198 Universal Drive, Henderson||Auckland|
|Lynn Mall||Lynn Mall, Auckland||Auckland|
|Botany Town Centre||588 Chapel Rd, East Tamaki||Auckland|
|Sylvia Park||Sylvia Park, Auckland||Auckland|
|Manurewa||184 Great South Road, Manurewa||Auckland|
|Pukekohe||108 King St, Pukekohe||Auckland|
|Cambridge||79 Victoria St, Cambridge||Waikato|
|Chartwell||228 Comeries Rd, Hamilton||Waikato|
|Cameron Road||573-591 Cameron Rd, Tauranga||Bay of Plenty|
|Rotorua Central||1218-1228 Amohau St, Rotorua||Bay of Plenty|
|Gisborne||101 Gladstone Rd, Gisborne||Gisborne|
|Hastings||103 Heretaunga St-West, Hastings||Hawke's Bay|
|New Plymouth||196 Devon St East, New Plymouth||Taranaki|
|Terrace End||312-318 Broadway Ave, Palmerston North||Manawatū-Whanganui|
|Porirua||2 Cobham Court, Porirua||Wellington|
|Lower Hutt||210 High St, Lower Hutt||Wellington|
|318 Lambton Quay||318 Lambton Quay, Wellington||Wellington|
|Blenheim||Cnr Queen & Arthur Sts, Blenheim||Marlborough|
|Nelson||168-170 Trafalgar St, Nelson||Nelson|
|Greymouth||124 MacKay St, Greymouth||West Coast|
|Kaikoura||20 West End, Kaikoura||Canterbury|
|Rangiora||13-15 Ashley St, Rangiora||Canterbury|
|Merivale||215 Papanui Road, Merivale||Canterbury|
|Hornby||Hornby Mall, Christchurch||Canterbury|
|Eastgate||4 Buckleys Rd, Christchurch||Canterbury|
|Ashburton||122 Tancred St, Ashburton||Canterbury|
|Timaru||243 Stafford St, Timaru||Canterbury|
|Oamaru||155 Thames Rd, Oamaru||Otago|
|South Dunedin||216 King Edward St, South Dunedin||Otago|
|Gore||36 Mersey St, Gore||Southland|
|Invercargill||62 Kelvin St, Invercargill||Southland|
|Queenstown||79 Shotover St, Queenstown||Southland|
We ask you not to visit our branches if either of these conditions apply:
Please also reconsider visiting our branches or buildings if you are feeling unwell, particularly if you are able to do your banking online or over the telephone.
Our ATMs are regularly replenished with cash and are cleaned daily.
You can also use ATMs operated by other New Zealand banks at no charge.
Find out the location of your local Westpac ATM using this tool.
We have endeavoured to make sure the ATM finder is up-to-date, but there may be locations that are inaccessible because of the Covid-19 lockdown. We apologise for any inaccuracy.