COVID-19 Update

All of our branches in Auckland are closed this weekend. Normal hours will resume on Monday 8th March with Level 2 social distancing measures in place in Auckland. Thanks to everyone for their patience and understanding during the past week.

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Help Credit cards - FAQs.

Credit cards - Airpoints FAQs.

Airpoints credit cards.

  • How does the Airpoints cap work?
  • What's the difference between hotpoints and Airpoints Dollars?
  • Is Mastercard as widely accepted as Visa?
  • Can I have a Visa/American Express card?
  • I already have a Westpac credit card and have applied for an Airpoints credit card. If I don't want two credit cards am I able to join these together?
  • Do I earn Airpoints Dollars every time I spend on my Westpac Airpoints credit card?
  • How do I get a Westpac Airpoints World Mastercard?
  • Why should I change to a Westpac Airpoints credit card?
  • How long does it take for my spending on a Westpac Airpoints credit cards to be credited to my Airpoints account?

Airpoints.

  • What if I want something but I don’t have quite enough Airpoints Dollars for it?
  • What are Status Points and how do I earn them?
  • Can I give my Airpoints Rewards to someone else?
  • Where can I check my Airpoints balance?
  • I have a question about the Air New Zealand Airpoints programme - can you help me? 
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