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Help Credit cards - FAQs.

Credit cards - Airpoints FAQs.

Airpoints credit cards.

  • What's the difference between hotpoints® and Airpoints Dollars™?
  • Do I earn Airpoints Dollars™ every time I spend on my Westpac Airpoints™ credit card?
  • How do I get a Westpac Airpoints™ World Mastercard®?
  • What are the benefits of a Westpac Airpoints™ credit card?
  • What happens to my hotpoints® if I move to an Airpoints™ credit card?
  • I've been approved for a new Westpac Airpoints™ credit card, how do I choose a PIN?
  • I currently have a hotpoints® credit card and I want an Airpoints™ credit card - what should I do?
  • How long does it take for my spending on a Westpac Airpoints™ credit cards to be credited to my Airpoints account?

Airpoints.

  • Will I move down a tier if I pay off some or all of my account balance during a month?
  • Why doesn’t my statement show me the number of Airpoints Dollars I earned at each tier?
  • What if I want something but I don't have quite enough Airpoints Dollars™ for it?
  • What are Status Points and how do I earn them?
  • Can I give my Airpoints Rewards to someone else?
  • Where can I check my Airpoints™ balance?
  • I have a question about the Air New Zealand Airpoints™ programme - can you help me? 
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