Contact

Send a complaint.

Tell us what happened so we can fix it.

We're here to help and we take your concerns seriously. If something hasn’t gone quite right, we want to know so we can make it better. For your security, please don’t include passwords, customer IDs, card numbers or PINs.

We'll confirm we've received your complaint within 2 to 3 business days and give you a reference number.

First name

Last name

Email address

Phone number

Are you a Westpac New Zealand customer?

Yes

How would you prefer we contact you?

Phone

Details. Please don’t include account-specific or confidential information

How would you like us to fix this?

See the Westpac Privacy Policy for how we deal with your personal information. Read Westpac New Zealand’s Making a Complaint information.

I acknowledge I have read and understood Westpac New Zealand’s Making a Complaint information.