Business Online – Important changes.
What you need to know.
Business Online is being replaced by our new digital banking service, Westpac One Business®. We’ll get in touch with your organisation to provide notice of the date that you will be moved to Westpac One Business. If you wish to change this date, you need to follow the instructions in the email you receive to move the date, and this must be done before the time specified in the email.
After you have moved, Business Online will be withdrawn as a service and will cease to be available to you for your digital banking for business. This is notice that Business Online will cease to be available to you 7 days after you are set up on Westpac One Business®.
You will be able to log in to Business Online to view information only after those 7 days, and all other features will be unavailable. We will provide you with a further notice when Business Online will cease to be available.
There is no increase in fees and charges from Business Online. Full details are in the Westpac One Business Fees Schedule. For more information about the features currently available in Westpac One Business, check out our helpful guides.
There is no change to the terms and conditions applicable, which are our General Terms and Conditions. We will apply all previous authorities provided by your organisation in relation to Business Online to Westpac One Business. We will rely on those authorities to act on instructions provided through Westpac One Business for your organisation’s accounts.
All users who have logged into Business Online in the 12 months prior to the moving date will be set up in Westpac One Business.
All details for payees of open accounts that you have used in the last 18 months will be moved across to Westpac One Business. Your authorisation instructions for transactions in Business Online (e.g. two-to-authorise) will remain the same in Westpac One Business.
Payees and users will only be moved if they have been set up in Business Online by the cut-off date. The email you receive will show the cut-off date for your move.