Business banking Ways to bank Westpac One Business

Automatic Payment Migration.

Here’s what you need to know and do for a smooth transition when your automatic payments move to Westpac One Business.

Before moving day.

  • Fully authorise any new automatic payments in Business Online beforehand to make sure they get moved, including those on any third-party accounts linked to your Business Online.

On moving day.

  • Only your current, fully authorised automatic payments will be moved and any automatic payments due on this day will still be paid. This includes automatic payments on any third-party accounts linked to your Business Online.  

Immediately after moving day.

  • Automatic payments can only be viewed and managed in Westpac One Business. You won’t be able to view or manage them in Business Online (or through your own personal banking in Westpac One, if you use it). They’ll continue to be paid as normal in Westpac One Business. 
  • To avoid duplication, use Westpac One Business for new automatic payments. 
  • Don’t create new automatic payments in Business Online or your own personal Westpac One - as they won’t be visible in Westpac One Business.
  • Any suspended automatic payments that were resumed or edited in Business Online but still waiting to be authorised will move in their original suspended state. You’ll need to resume or edit them again in Westpac One Business.
  • Any automatic payments that weren’t fully authorised in Business Online before your move will need to be re-created in Westpac One Business.

This applies to all automatic payments including on any third-party accounts linked to your Business Online.

Where can I get help or support?

Where can I find more information about using Westpac One Business, including how to create and manage automatic payments?

For more information you can check out our helpful guides. 

I have more questions about my business’ move to Westpac One Business.

See our FAQ section for more information about the move.

Who can I talk to if I need more help?

If you have additional questions about automatic payments and/or the move and you are a Private Bank or Business customer, please speak to your Relationship Manager. Otherwise call 0800 226 573, weekdays 7am to 8pm and weekends 8am to 5pm.

If you need technical assistance about using Westpac One Business after the move, please call the Westpac One Business Helpdesk on 0800 00 99 11 or email WestpacOneBusinessHelpDesk@westpac.co.nz and one of the team will assist you, weekdays 8:30am to 5:30pm.