Block a credit or debit card if you lose it

Can’t find your credit or debit card? Well don’t panic, because now you can temporarily block your card to prevent someone else using it. And when you find your card, you can simply unblock it.

If you’ve lost your card for good, then call us. We’ll cancel it and order a new one for you. Call 0800 888 111.

See how to temporarily block and unblock your cards here…

  • Block a credit card computer 1
    Scroll to the bottom of the Accounts screen and click on ‘Manage my Cards’ to see your credit and debit cards. You can also access ‘Manage my Cards’ from the right side menu.
  • Block a credit card computer 2
    Choose the card you would like to manage.
  • Block a credit card computer 3
    Use the toggle on the right to block or unblock this card temporarily.
  1. 1
  2. 2
  3. 3
  • Block a credit card tablet 1
    Scroll to the bottom of the Accounts screen and tap on ‘Cards’ to see your credit and debit cards.
  • Block a credit card tablet 2
    Tap to block or unblock your card.
  1. 1
  2. 2
  • Block a credit card smartphone 1
    You’ll find the credit card section at the bottom of your screen. Tap on ‘Cards’ to see your cards.
  • Block a credit card smartphone 2
    Just tap on the link to block or unblock your cards.
  1. 1
  2. 2
Loading...
  1. Smartphone

Related How-to's: