12 May 2020

Westpac NZ is thanking customers for their patience following delays to some payments due to a systems issue that has now been fixed.

Some New Zealand Superannuation payments and beneficiary payments that were due to go out on Monday night were delayed by the issues, but should now be in people’s accounts. The delays also extended to some customers of other banks, whose banks receive the government payments via Westpac.

Westpac NZ General Manager Commercial, Corporate and Institutional Banking Simon Power says staff worked through the night to fix the problem, which also impacted online and mobile banking platforms.

“We know this is already a stressful time for many New Zealanders and we apologise for the inconvenience this has caused,” Mr Power says.