About us Legal information & your privacy Privacy policy

Third Party personal information collection and sharing.

This page is part of Westpac’s Privacy Policy and provides additional information about third parties we may collect personal information from, or who we may share personal information with.

Instances where we may collect personal information from third parties, share personal information with third parties, include (without limitation) where it is necessary to provide products and services, access applications, detect or investigate fraud, recover debts, or comply with legal obligations.

You have the right to access and request correction of personal information we hold about you. See Section 5 of the Privacy Policy for more details.

Examples of the types of organisations we work with are set out below. You can find their privacy policies and contact details on their websites.

Organisations we work with.

Credit reporting agencies

Credit reporting agencies

Information we may collect

Information we may share

Why we collect the information

Centrix
centrix.co.nz

Equifax
equifax.co.nz

Experian
experian.co.nz

 
  • Personal identification details
  • Employment related information
  • Consumer credit liability information
  • Repayment behaviour history
  • Creditworthiness measures
  • Negative credit events
  • Personal identification details
  • Credit account information
  • Repayment history
  • Negative credit events

Conducting credit checks and verifying information, confirming identity and address, evaluating credit applications.

We may also combine credit reporting information with information we already hold about you (such as account or application information) to support these purposes.


Debt collection agencies

Debt collection agencies

Information we may collect

Information we may share

Why we collect the information

BayCorp New Zealand
baycorp.co.nz


EC Credit Control
eccreditcontrol.co.nz

 
  • Monthly or ad-hoc credit reports
  • Default details
  • Additional personal information
  • Repayment arrangements
  • Contact details
  • Complaints or disputes information
  • Personal information Details
  • Debt account information
  • Repayment account status
  • Information update corrections
  • Collection conduct instructions
  • Conduct debt collection activities
  • Support responsible lending and make sure collections are accurate, fair and compliant
  • Locate and communicate with customers to verify current information and discuss potential solutions
  • Oversee and assess overdue lending, and facilitate sustainable arrangements to help prevent default

Insurance providers

Insurance providers

Information we may collect includes:

Information we may share includes:

Why we collect the information includes:

Fidelity Life

fidelitylife.co.nz

 

 
  • Policyholder identity information
  • Insurance policy information including status of insurance application and payment information
  • Communications between customer and insurer
  • Financial information linked to insurance contracts
  • Personal identification details
  • Employment  and financial information
  • Products and application information
  • Communications between customer and Westpac

 
  • To provide, assess, and administer the insurance products we distribute or investigate complaints

 

IAG

iag.co.nz

 

Tower (from 1 July 2026)

tower.co.nz
  • Policyholder identity information
  • Insurance policy information including status of insurance application and payment information
  • Claim status (Tower only)
  • Communications between customer and insurer
  • Financial information linked to insurance contracts
  • Personal identification details
  • Employment and financial information
  • Products and application information
  • Communications between customer and Westpac

 
  • To provide, assess, and administer the insurance products we distribute or investigate complaints

 

AIG
aig.co.nz

 

 

 
  • Policyholder identity information
  • Insurance policy information
  • Claims information and claims status
  • Communications between customer and insurer
  • Financial information linked to insurance contracts
  • Personal identification details
  • Employment  and financial information
  • Products and application information
  • Communications between customer and Westpac
  • To provide, assess, and administer the insurance products we distribute or investigate complaints

 


Property data companies

Property data companies 

Information we may collect

Information we may share

Why we collect the information

Cotality

cotality.com/nz

Valocity

valocity.co.nz
  • Property attributes and identifiers (address, parcel ID, construction details) – for accurate property identification and valuation
  • Ownership and title information
  • Enriched information relating to market trends, likely sales/rental,  estimates comparable sales and sales history
  • Valuation reports ordering, storage and ability for report retrieval
  • Valocity is used mostly by broker community for valuations
  • Property details
  • Valuation order information
  • Limited borrower details

 

 
  • Credit decisioning and collateral valuation: To support mortgage and other secured‑lending decisions, including assessing creditworthiness and valuing residential property offered as security.
  • Ownership verification and fraud detection: To verify ownership and title consistency, and to identify potential fraud, undisclosed interests, or other anomalies relevant to the lending decision.