Help Ways to bank - FAQs Westpac One FAQs

Why have I received a message to update the Westpac One® online banking app?

You've received a message as you are not using the latest Westpac One® online banking app.
You can do this by clicking ‘Update’ in the message; this will take you directly to the App store or Google Play store depending on the device you are using, then click ‘Update’ again.
Alternatively, you can access the App store or Google Play store directly and search for the Westpac One® online banking app to download the latest version.
To protect our customers and provide them with the latest security features – older versions of our Westpac One® online banking app will eventually no longer work.