Q. What is MasterPass™?
A. MasterPass is a digital wallet service brought to you by Westpac that is designed to make online shopping safer, easier, and more convenient. MasterPass stores all your payment and shipping information in one central, convenient location so you can shop, click, and checkout faster online. MasterPass is like an online vault for storing your card and shipping information.
Q. What cards can I use with MasterPass?
A. You can add any New Zealand issued MasterCard, Visa, American Express or Diners Club card into your MasterPass wallet. The cards you store in the wallet do not have to be Westpac issued cards. Please note, however, Westpac is not liable for any non-Westpac issued cards stored in your Westpac MasterPass wallet. For these cards, please contact the relevant card issuer, and refer to the Westpac MasterPass Terms and Conditions for further information.
Q. Is MasterPass safe to use?
A. The card and shipping information in your Westpac MasterPass is stored on MasterCard's secure servers.
Your Westpac MasterCard and Visa card are protected by MasterCard’s Zero Liability policy and Visa’s Zero Liability policy, respectively. However, as with any confidential information, you are also responsible for keeping your information secure and protected at all times. Please refer to the Westpac MasterPass Terms and Conditions for details.
Tip: You can add an extra layer of security by enabling Mobile Verification in your Preferences. During checkout from your computer, after you've selected your card and shipping address, we'll send a text message with a 4-digit verification code to your mobile phone; enter that one-time-use verification code and checkout is complete.
Q. What does the SMS feature option offer?
A. If enabled, the SMS feature covers:
1. Password Reset – offering an alternative option to reset your password via Security Question/Answer, and
2. Mobile Verification during checkout – this is an opt-in feature set under the wallet preferences.
Q. Where can I register for the MasterPass wallet?
A. You can register for or manage the MasterPass wallet provided by Westpac here or when you visit a MasterPass merchant’s website, mobile site or smart device application.
Q. Do I have to pay to use MasterPass?
A. No, there are no fees or charges to use the MasterPass service offered by Westpac. However, if you have opted to receive notifications about your account by text message, you may incur standard messaging fees from your mobile network operator.
Q. How do I use MasterPass to buy something?
A. Once you have filled your online shopping cart and are ready to checkout, click on the ‘Buy with MasterPass’ checkout button and select your MasterPass wallet.
Sign-in may take place on the checkout page or you may be redirected to MasterCard to complete the sign-in process. Once signed-in, you can choose from your list of stored payment cards and shipping addresses. If you wish to use a card or shipping address that you haven't already added to your MasterPass, just click or tap the Add option.
Once you choose your card and shipping address, you'll have an opportunity to review your order before completing checkout.
Q. How do I know if an online merchant accepts MasterPass?
A. When shopping online, look for the ‘Buy with MasterPass’ acceptance mark, it should be displayed on the merchant’s payment or checkout page. To find MasterPass acceptance merchants click here and select your location from the drop-down box at the top.
Q. Can I dispute a MasterPass transaction that has been charged to my Westpac card?
A. If your Westpac card has been overcharged or you have received the wrong item, please contact the merchant you purchased the item from directly. If the merchant has not been able to resolve the issue and you are a Westpac cardholder then you can contact Westpac to dispute the transaction as per the process outlined in the Transactions Disputes section of Westpac’s Credit Card Conditions of Use. For disputes regarding non-Westpac card transactions, please contact the relevant card issuer).
Q. What should I do if I think someone else knows my MasterPass user name or password?
A. If you believe for any reason that your user name or password could be known by someone else, or if you discover any unauthorised use of your MasterPass, you must change your relevant password immediately. You must then notify Westpac of the security breach in respect of any Westpac issued cards that are potentially affected by calling Westpac on 0800 400 600 (from 7am to 11pm, 7 days a week and reduced hours on public holidays).
If you store details on MasterPass in relation to credit, debit or prepaid cards that are not issued by Westpac, you must also advise the issuer of the relevant card of the security breach.
Q. What can I do if I think my Westpac card stored in MasterPass has been used fraudulently?
A. Your Westpac MasterCard and Visa card are protected by MasterCard’s Zero Liability policy and Visa’s Zero Liability policy, respectively. For other cards, please contact the relevant card issuer for their policy on unauthorised or fraudulent transactions.