Key Contacts

Government Support Team
Deskbank - Help Desk
Corporate Online Banking - Help Desk
Business Online Banking - Help Desk
International Business (Our Swift code: WPACNZ2W)
Merchant Services (EFTPOS enquiries)
Business Mastercards
Smart Data Online - Help Desk

 

Government Support Team

Our Government Support team provide day to day administrative support for Government, and are the first point of contact for any enquiries.

Free Phone: 0800 652 752
Fax: 04 498 1212
Email: govtsupport@westpac.co.nz
Address: Level 12, 318 Lambton Quay, Wellington
Postal: Government Business, P.O. Box 691, Wellington

Deskbank - Help Desk

Phone: 0800 433 752
Fax: 04 918 0299
Hours: 8.00am - 8.00pm Monday to Friday
Email: deskbank_helpdesk@westpac.co.nz

Corporate Online Banking - Help Desk

Phone: 0800 423 424
Email: Col_nz_helpdesk@westpac.co.nz
Hours: 7.00am - 9.00pm Monday to Friday

Business Online Banking - Help Desk

Phone: 0800 337 522
Fax: 04 918 0299
Email: business_online_helpdesk@westpac.co.nz
Hours: 8.00am - 8.00pm Monday to Friday

International Business (Our Swift code: WPACNZ2W)

Foreign Cash Requests (foreign cash & draft orders)

Bureau de Change
Address: Ground floor, 318 Lambton Quay, Wellington
Phone: 04 498 1546
Alternate phone: 04 498 1504
fax: 04 498 1161

Download a Foreign Cash Request form

Global Payments

Day to day enquiries
phone: 0800 113 229
fax: 0800 112 885
email: global_payments@westpac.co.nz

Download form to send a TT

Merchant Services (EFTPOS enquiries)

Corporate Services Team

Phone: 0800 901 501
Fax: 09 914 8003

Business Mastercards

Phone: 0800 888 111
Fax: 09 336 5803
Email: business_cards@westpac.co.nz
Postal: Private Bag 92503, Wellesley Street, Auckland

or

Level 5, 53 Galway Street, Auckland Central 1010

Smart Data Online - Help Desk

Phone: 0800 657 064
Email: cards_sdol_helpdesk@westpac.co.nz
Fax: 04 918 0299

Want to make a complaint?

If you wish to make a complaint about any aspect of our service or support please submit your complaint in writing, outlining the nature of your complaint, who you were dealing with and your proposed resolution.

Email: head_of_government_operations@westpac.co.nz

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