Travel insurance

Don’t let lost luggage – or worse – ruin your holiday. Westpac has partnered with Cover-More to provide comprehensive travel insurance designed for recreational travel, and includes a 24-hour call centre for emergencies to make sure help is available when you need it. To arrange cover or get a quote, click here.

Your cover could include
  • Emergency medical and dental expenses
  • Unexpected costs if a doctor says you're too sick to travel or your transport is disrupted due to a strike, riot, civil commotion or severe weather conditions
  • Loss or damage to luggage and belongings
  • Extra cover for specified value items
  • Buying essential items and clothing if your luggage is delayed or goes missing for more than 24 hours
  • Amendment or cancellation costs in the event you need to cancel or rearrange your journey due to unforeseen circumstances

You have the option to apply for extra cover for

  • Existing medical conditions
  • Winter sports
  • Cancellation cover
  • Increased item cover limit

Complimentary Credit Card Travel Insurance

If you have a Westpac Gold Visa, Platinum MasterCard, Airpoints Platinum MasterCard, World MasterCard, Airpoints World MasterCard, Airpoints Business MasterCard or Ultimate credit card account, and you use your card to pay your pre-paid travel costs, you may be eligible for complimentary Overseas Travel Insurance. To find out more click here.

What's not covered?

Some sporting and adventure activities are not covered, such as:

  • Racing (other than on foot)
  • Mountaineering
  • Participation in sporting activities in a professional capacity

Check with us before you leave to make sure you know what’s covered.

Certain events, such as natural disasters or strikes may affect your travel. Click on the link below for more information:

24-hour emergency help

Our Emergency Assistance team can help you with:

  • Medical arrangements
  • Emergency travel assistance
  • Lost or stolen luggage and travel documents
  • Making a claim

Contact Emergency Assistance 24 hours a day

  • In New Zealand phone (09) 308 2134
  • Or from overseas, please call direct and toll free* from:
    • USA 1866 453 9295
    • Canada 1866 495 0693
    • UK 0808 015 5418
    • Australia 1800 645 002
    • *The cost of a local call may be required if calling from a pay phone.
    • From all other countries call direct +64 (0) 9 308 2134


General Enquiries

 In New Zealand, phone 0800 550 325

Weekdays 8:30am - 5:30pm, Saturday 10am - 2pm

(This number can also be used for claims and non-emergency events - Weekdays 8:30am - 5:30pm)