2020 Sustainability Strategy

Helping our customers financially, to grow a better New Zealand.

Our 2020 Sustainability Strategy focuses on addressing significant issues that we have the ability to influence. Our people, stakeholders, partners and peers, asked us to be bolder and more vocal about the key issues facing New Zealand. They want us to tackle these with a shared-value approach by integrating sustainability more fully into the way we do business.

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Grow New Zealanders' financial wellbeing

We want to empower all Kiwis to achieve their financial goals whatever their life stage by helping them make better financial decisions every day.


  1. Grow financial capability
  2. Grow financial independence
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Take action on climate change

New Zealanders care about the environment and climate change is the biggest environmental issue we face.


  1. Reduce our carbon footprint
  2. Help New Zealand take action on climate change
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Be a responsible business

We must do the right thing by our customers, suppliers, communities, people and environment.


  1. Support New Zealand communities
  2. Promote an inclusive workforce and society
  3. Source our goods and services responsibly


To help us focus on what really matters to New Zealand, a panel of external stakeholder advises us and guides our approach. The Panel is chaired by Nick Main and includes Emeline Afeaki-Mafile’o, Sir Rob Fenwick, Rangimarie Hunia, Sam Johnson, Phil O’Reilly and Dr Jan Wright.

​In addition to our Sustainability Advisory Panel our strategy is overseen by our Sustainability Steering Committee, comprised of our CEO, Executive Team and Chief Economist.

Our governance structure helps us to ensure sustainability is overseen at the highest levels of our organisation and embedded throughout our everyday operations.