16 August 2010

Mortgage Brokers vote Westpac Lender of the Year

Westpac has been voted the Lender of the Year by the New Zealand Mortgage Brokers Association.

The *Garry Dell’Isola Award is voted for by the 650 members of the NZMBA who consider service delivery, turnaround times, fairness, transparency and client feedback among the judging criteria.

The award was recognition of the customer first approach that Westpac is focused on delivering said Chief Operating Officer, Brian Hayr.

“The award follows a lot of work across a number of teams in the business to improve our systems and processes so we can deliver faster and more effective service,” Mr Hayr said.

“The Broker channel is an important one and as we do with any Westpac customer we want to be quick and decisive in our decision making and transparent in our process. Special recognition goes to the Broker team who work with the Branch network, lending assessment centre and Product team and are, we believe, market leading.”