Branches, ATMs and payments

We have a range of ways people can bank seven days a week, including ATMs, online banking and through our customer service team in our contact centre. Find out more about your options here.

For information about your nearest branch and opening hours, please click here for our branch locator. 

Full transactional banking services are available during branch opening hours. Face-to-face appointments are unavailable. Please call 0800 400 600 to make a phone appointment.

Please do not visit our branches if you are unwell. Information on alternative ways of banking is available here.

Our branch staff do not handle cash on weekends, but are available to help with a range of non-cash enquiries. You can still make cash deposits and withdrawals at our ATMs.


Please call our contact centre:

  • on 0800 400 600 to talk about opening accounts, lending, term deposits and other general enquiries
  • on 0800 606 606 (+64 9 375 9907 for overseas) for COVID-19 related queries

ATMs

Our ATMs are cleaned and replenished with cash regularly.

You can also use ATMs operated by other New Zealand banks at no charge.

Find out the location of your local Westpac ATM using this tool.

We have endeavoured to make sure the ATM finder is up-to-date, we apologise for any inaccuracy.

Contactless payments

We have temporarily increased the PIN limit for contactless payments at retailers from $80 to $200. This means you won’t have to enter a PIN number on a PIN pad unless you spend over $200.

This change also applies to contactless payments made using mobile phones.

Merchants do not need to take any action to enable this change, and there is no additional cost to them.