There’s a lot of them out there – some qualified, some not – so how do you go about sifting the good property managers from the duds.
Landlords are setting themselves up for failure without knowing what to ask and what to look for, says 360 Property Management new business consultant, Joel Goulding.
“It’s essentially a job interview. But a lot of landlords don’t ask any questions these days. They don’t really dig deep into finding information and can base their decision primarily on fees where it should be based on experience."
He says property management is about helping to get a landlord’s ducks in a row should anything end up happening with a tenant and to help bolster their chances of winning in court.
“What have you got on paper - inspection reports, compliance certificates, tenancy agreements - to go in your favour in court? That’s what it comes back down to. If worst case scenario was to happen, what processes and structures do you have in place to help your case?
"They will also help you achieve the most rent for your property keeping up with rent increases and advice on what to do to get the best performance from your investment, the service should run deeper than the face of the job."
He says an experienced property manager will also keep up with the regularly updated NZ rental legislation and collate all this paperwork for court.
“That’s what you’re paying for. The biggest thing for this is that insurances are starting to decline claims now because inspection reports aren’t up to standard, so it’s about making sure they’re done properly. There’s no point paying your insurance company if your insurance is going to become null and void because your property manager isn’t doing their job properly."
Because the industry isn’t currently regulated in New Zealand, Joel says it can be a case of you get what you pay for.
“A lot of landlords want everything for cheap. They want to pay 6% of the rent, and then with that will come a 6% level of service. You can’t have 6% and expect an 8% level of service. Or you can’t go to a reputable company and expect them to discount their service and do the best job.”