When a 16-year-old Ronak Khatri did three days of work experience in Westpac’s Henderson branch, he had no idea that it would lead to a decade-long career in banking.
Today Ronak is an Agile Coach in Auckland, which is a role that “ensures that the Westpac way of working in the bank is a well-oiled machine with as little friction as possible, enabling our people to deliver Best Customer Outcomes”, he says.
He coaches a team in order to deliver faster results, while putting the customer at the heart of everything the team is working on.
But it all started from that high school part-time job.
“I started working in the Glen Eden branch on Wednesdays after school as part of the ‘Gateway Program’.
“I then became a casual customer service representative in Sylvia Park at the age of 17.
“After high school I went to AUT for a Bachelor of Business, majoring in Management and Business Information Systems, all while working weekends at the Sylvia Park Westpac branch,” he says.
Ronak remained as a part-time customer service rep followed by a customer banking consultant role for the first three years at university before being offered the full-time role of assistant bank manager.
“The role was full time, so I decided to finish my university degree part time and took on the full-time job at Westpac,” he said.
By the age of 21 he was an assistant bank manager.
His career since has led him to a secondment in the corporate head office to deliver the SeniorNet partnership and the digital ambassador programme, a relocation to 79 Queen Street as assistant branch manager and as bank manager in Mt. Roskill.
“When I’ve been in the corporate office, I’ve been a bridge between head office and the front line.
“I’ve been able to be the voice of our people and our customers,” Ronak says.
Now at the age of 28, Khatri says, “I would like to progress my leadership journey within the financial services sector and get a breadth of experience.”
“If it wasn’t for the branch jobs, I wouldn’t have landed the role in the head office or been successful in it because it was all down to my knowledge from the front-line customer facing experience,” he says.