Despite the dramatic increase in people using digital banking channels, there are still many occasions when customers want to have a deeper conversation in person with a banker.
These conversations can range from people wanting to buy their first home to those thinking of starting a small business, and that is why skilled bankers are always going to be in demand and banking specialist remains a career with huge potential.
Westpac GM Consumer and Wealth Gina Dellabarca says it’s incredibly rewarding working in a service industry where you can make a real difference to people’s lives.
“We’re interested in candidates who have a real interest and connection with customers, and the good news is we’re looking for people now,” she said,
“We have a culturally diverse customer base, and we want people from all backgrounds, who can reflect the wide range of customers we connect with daily.
“Key attributes include genuine empathy and the knack of ensuring an exceptional customer experience,” she said.
Consumer Deposits Product Manager Ronak Khatri is a perfect example of where a career in banking can lead. He has worked at Westpac for more than 12 years and his financial services career began in a branch-based role. He then progressed through a variety of roles including several leadership positions and projects which gave him a depth of experience and capabilities.
“Having been in a branch role really helped me, because when I’ve been in corporate office roles, I’ve been the bridge to our direct customer-facing teams. I’ve been able to be the voice of our people and our customers,” Khatri says.
Now at the age of just 29, Khatri says: “If it wasn’t for the branch roles, I wouldn’t have landed the career move into our corporate office or been successful in it. There is no doubt I have been able to grow in my career due to my knowledge and experience working with customers.”
Khatri’s long tenure is not unusual, with a large proportion of employees choosing to stay in banking for a long time.
Those who think they may not qualify as a Banking Specialist should at least inquire first.
Senior Manager of Talent Acquisition at Westpac Clare Montgomerie says the bank has a strong commitment to training staff.
“We provide full training to team members on the technical aspects of banking, and we now train staff towards NZQA qualifications. But those soft-skills and a willingness to really delight our customers is what we’re looking for in our new Banking Specialists.
“We are happy to develop people with the skills they need, so long as they demonstrate a great attitude and willingness to learn.
“Westpac looks for the ability to connect with customers and work as part of a team.”
Westpac is keen to hear from interested applicants and they are encouraged to apply for a number of banking specialist roles across New Zealand’s main centres - Auckland, Wellington and Christchurch.
Find the full job description here and applications below: