Know a scam when you see one.

Scams and phishing emails often seem legitimate but are in fact attempts to steal personal information that could be used to conduct fraudulent payments or convince you to do things that could be detrimental to your own financial security.

 Some indicators of a scam include:

  • An urgent request that puts pressure on you to provide information or make a payment
  • A situation where you have to make a payment to ‘release’ funds
  • Contact that is unexpected or unsolicited
  • Contact from a business that you have no relationship with
  • Ongoing contact from a friend or romantic partner that you have never met in person, especially with requests for money to resolve various personal problems
  • Offers that appear exceptionally good under the circumstances

Tips to stay safe online.

  • Never share your online banking password or PINs with anyone - your bank will never ask you to disclose them.
  • Avoid clicking on links in emails or text messages. Only log in to sites you trust.
  • Avoid sharing personal information and contact details online.
  • Be wary of cold calls. If you are unsure if it is genuine, end the call. If the caller claims to be from a legitimate entity, you can call back using the number on the official website.
  • Keep your devices updated and run anti-virus checks.
  • Set up security alerts on Westpac One® to keep track of online activity. 

If you believe you have been a target of a scam, contact your bank immediately.

Am I on the real Westpac online banking site?

The Westpac One online banking, address (URL) is:

If you're ever at a site with a login page that is different in any way from this address, you're not at an official Westpac online banking login page.

Westpac uses extended validation certificates (EV). If you're running a reasonably new browser, this will display the organisation information associated with the certificate. It should read “Westpac New Zealand Limited [NZ]” either to the left or right of the home page address.

Report a scam.

Recent phishing emails & security alerts.

Next steps.

Let us know

If you believe you have received a phishing email, you can forward it to us. 


Talk to us

Need further help?

Call 0800 400 600

Things you should know.

*Westpac’s General Terms and Conditions require you to, amongst other things, safeguard your Security Details, notify Westpac immediately of any security breach, and provide all relevant details of any fraudulent activity.