Important - please read.
If your application relates to loss of income as a result of COVID-19 and/or you are interested in six-month mortgage deferrals, please click here.
It’s important to contact us sooner, rather than later. If you fall too far behind on your repayments, our financial hardship solutions may not be able to help.
To complete an application you will need to provide your financial information including details about your income, expenses, assets and debt repayments.
We recommend you apply in Westpac One® so we can respond faster. If you do not have access to Westpac One, please fill in the online form below. However, you can also print an application form, or pick one up from your nearest branch then return it by email, drop it off at your nearest branch or post.
One of our financial solutions team will review your application, and contact you to discuss your options and next steps. This will happen within five business days.
If you do qualify, the Financial Hardship solution agreed may be able to start when your next payment falls due.