Help is always at hand

There are many organisations in New Zealand that can help you during this time.

We've put together a list of other organisations and associations you may need to notify, and those that you can contact for help.


Organisations to notify


  • Energy companies - gas, electricity

  • Telecommunications - land-line or mobile phone, internet connection

  • Council - rates, water rates

  • Other bills - medical expenses, Sky TV, rent, gardener, magazine/newspaper subscriptions

  • Other memberships - gym, hobbies.


  • Funeral policy

  • KiwiSaver provider

  • Life Insurance provider

  • Home / contents / boat / motor vehicle insurance provider

  • Personal loan insurance provider

  • Income protection insurance provider

  • Business insurance provider

  • Credit card insurance provider

General Advice

New Zealand Funeral Directors Association

Phone: 04 4737475


The NZ Department of Internal Affairs; Births, Deaths and Marriages


Freephone: 0800 22 52 52 (New Zealand only)
Phone: (+64 4) 463 9362


Opening hours: Monday to Thursday 8:00am - 7:00pm, Friday 9:00am - 7:00pm, Saturday 9:00am - 2:00pm

New Zealand Law Society

Phone: 04 472 7837


Citizens Advice Bureau

Phone: 0800 367 222


The Public Trust

Phone: 0800 371 471


Work and Income (WINZ)

If you require assistance with a funeral grant

or if NZ Super or any benefit was being received

General enquires – under 65  

Phone: 0800 559 009


General enquires – over 65

Phone: 0800 552 002

From overseas call +64 9 913 0300

Contact details for Westpac


Westpac New Zealand Customer Contact Centre

General line to notify us of the passing of a customer and to be put through to the Estates Management Team

 Call 0800 400 600

Or find your local branch here:



Westpac Financial Advisory Service


There are over 50 authorised Westpac Financial Advisers around the country. They’re all qualified professionals who can help you build and protect your savings by giving you the information and advice you need to make informed decisions.


Visit our website here, or ring our 0800 400 600 number for the contact details of your local Financial Adviser.