How do I block a credit or debit card?

If you can't find your card, you can temporarily block it in Westpac One® digital banking to prevent someone else from using it and unblock it when you find it. If it’s lost or stolen, you can cancel it and order a new one in Westpac One. 

To temporarily block and unblock your cards: 

Using the Westpac One® app:

• Open the Westpac One app and log in
• Select Cards from the bottom menu
• Select the card you’d like to manage
• Select Block card to temporarily block or Unblock card to unblock this card.

Using Westpac One online banking: 

1. Select Manage cards from the side menu  
2. Select the card you want to manage 
3. Under Block this card temporarily, switch the toggle on the right to On to temporarily block or to Off to unblock the card. 

 To cancel your card and order a replacement:  

Using the Westpac One app: 

1. Open the Westpac One app and log in 
2. Go to the bottom and select Cards  
3. Select the card you’d like to cancel 
4. Select Lost or stolen card  
5. Follow the steps to replace your card. 

Using Westpac One online banking: 

1. Select Manage cards from the side menu  
2. Select the card you want to manage 
3. Select Lost or stolen card 
4. Then select Lost or Stolen  
5. Select Cancel and replace  
6. Then select Confirm. 

Conditions of Use for the applicable card apply. Rates, transaction and services fees apply.